ServiceNow Certified Application Developer (CAD)
ServiceNow Certified System Administrator (CSA)
LogicMonitor Certified Professional
Cisco Certified Network Administrator (CCNA)
Certified SonicWall Security Administrator (CSSA)
Kaseya Certified Administrator
Microsoft Certified IT Professional (MCITP)
- MSPMentor 501 - Recognition as one of the top 501 managed service providers (2013)
- Next-Gen 250 - Recognized among 250 next-generation MSP leaders (2013)
- Heartland Technology Peer Group Member - Active member contributing to technology leadership community (2007-2014)
Director, Systems & Tools
2021 - Present at Coretelligent, USALeading technical teams and software engineering for a >$100MM organization with 500+ clients. Directed $1.5MM ServiceNow implementation, managed team of 10 engineers with 90% retention, and led 12+ technical projects valued at $3MM. Architected data integrations across enterprise platforms, automated acquisition processes saving 100+ hours per acquisition, and streamlined customer onboarding reducing time by 50%.
Manager, Systems & Tools
2018 - 2021 at Coretelligent, USAManaged 22+ software engineering projects and system integrations for 450+ clients during revenue growth from $45MM to $100MM. Led client portal development, architected data collection across 30 business systems eliminating 80 hours monthly in manual processing. Built development team from 1 to 10 staff, implemented 100+ yearly feature releases, and created offshore team saving 40% in costs.
Manager, Managed Services
2014 - 2018 at United Technology Group, USADirected managed services for $12MM organization supporting 1,200+ servers, 2,000+ network components, and 6,000 end-users across 100+ global companies. Standardized operations reducing employee turnover by 50%, migrated 2,500+ endpoints to new monitoring platform in 3 months, and automated billing systems managing $500K monthly reducing credits by 65%.
Chief Information Officer
2005 - 2014 at Webspeedway / Network Essentials, USABuilt and led managed IT services from startup to $2.6MM in annual revenue with 22 staff serving 90+ clients. Supported 275+ servers, 1,000+ workstations across 45 global companies maintaining 98% client satisfaction. Executed zero-downtime data center migration of 60 servers in 6 hours and established international technology partnerships in India and China.
- ITSM
- CSM
- FSM
- SPM
- Platform Development
- Service Portal
- Flow Designer
- Integration Hub
- Service Catalog
- Business Rules
- Script Includes
- UI Actions
- Client Scripts
- REST/SOAP APIs
- Workflows
- JavaScript
- Python
- Node.js
- Groovy
- Bash
- SQL
- HTML/CSS
- RESTful APIs
- Microservices
- PostgreSQL
- MongoDB
- MySQL
- Microsoft SQL
- Redis
- ETL Pipelines
- Data Warehousing
- Salesforce
- Sage Intacct
- ConnectWise
- Azure/Office365
- GitHub